{"id":677,"date":"2023-07-21T13:18:46","date_gmt":"2023-07-21T13:18:46","guid":{"rendered":"https:\/\/svtfaculdade.edu.br\/inicio\/?page_id=677"},"modified":"2024-10-31T14:06:36","modified_gmt":"2024-10-31T14:06:36","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/svtfaculdade.edu.br\/inicio\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"677\" class=\"elementor elementor-677\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-38ad0f8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"38ad0f8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b890dbf\" data-id=\"b890dbf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-478a5d8 elementor-widget elementor-widget-heading\" data-id=\"478a5d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ouvidoria - Reclame aqui!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-103d0f1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"103d0f1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a446c84\" data-id=\"a446c84\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d37904b elementor-widget elementor-widget-text-editor\" data-id=\"d37904b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A Ouvidoria, de maneira sucinta, representa o canal de comunica\u00e7\u00e3o que faz a liga\u00e7\u00e3o entre o <b>aluno e a SVT Faculdade<\/b> para avalia\u00e7\u00e3o dos servi\u00e7os prestados.<\/p><p>A Ouvidoria recebe e <b>responde manifesta\u00e7\u00f5es<\/b>, que s\u00e3o sugest\u00f5es, elogios, solicita\u00e7\u00f5es, reclama\u00e7\u00f5es e den\u00fancias, bem como, pedido de acesso \u00e0 informa\u00e7\u00e3o.<\/p><ul><li><b>Elogio:<\/b> demonstra\u00e7\u00e3o, reconhecimento ou satisfa\u00e7\u00e3o sobre a faculdade ou o servi\u00e7o oferecido ou atendimento recebido;<\/li><li><b>Reclama\u00e7\u00e3o:<\/b> demonstra\u00e7\u00e3o de insatisfa\u00e7\u00e3o relativa \u00e0 presta\u00e7\u00e3o de servi\u00e7o ou a faculdade;<\/li><li><b>Den\u00fancia:<\/b> ato que indica a pr\u00e1tica de irregularidade ou de il\u00edcito cuja solu\u00e7\u00e3o dependa da atua\u00e7\u00e3o dos \u00f3rg\u00e3os competentes;<\/li><li><b>Sugest\u00e3o:<\/b> apresenta\u00e7\u00e3o de ideia ou formula\u00e7\u00e3o de proposta de aprimoramento da faculdade.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-177b257 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"177b257\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-52430d3\" data-id=\"52430d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6bf4cd0 elementor-button-align-start elementor-widget elementor-widget-form\" data-id=\"6bf4cd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;60&quot;,&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Reclame\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"677\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"6bf4cd0\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"SVT FACULDADE\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_d6c6725 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_d6c6725\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSeu email\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_d6c6725]\" id=\"form-field-field_d6c6725\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_e2b413e elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_e2b413e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSeu nome\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_e2b413e]\" id=\"form-field-field_e2b413e\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSua Mensagem\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-60 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-sm elementor-animation-grow\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\" elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-4bbaad9\" data-id=\"4bbaad9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e2e1575 elementor-widget elementor-widget-image\" data-id=\"e2e1575\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"473\" height=\"371\" src=\"https:\/\/svtfaculdade.edu.br\/wp-content\/uploads\/2024\/10\/5138232.png\" class=\"attachment-large size-large wp-image-15917\" alt=\"\" srcset=\"https:\/\/svtfaculdade.edu.br\/wp-content\/uploads\/2024\/10\/5138232.png 473w, https:\/\/svtfaculdade.edu.br\/wp-content\/uploads\/2024\/10\/5138232-300x235.png 300w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b90cb46 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b90cb46\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4105c4b\" data-id=\"4105c4b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec48314 elementor-widget elementor-widget-heading\" data-id=\"ec48314\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Precisa de ajuda?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0ce9a5 elementor-widget elementor-widget-heading\" data-id=\"e0ce9a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Chame agora no Whatsapp e converse conosco.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf7a0b4 elementor-widget elementor-widget-button\" data-id=\"cf7a0b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/wa.me\/559891928567\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-whatsapp\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Whatsapp<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8ac61fb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8ac61fb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-792f408\" data-id=\"792f408\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78e6a31 elementor-widget elementor-widget-google_maps\" data-id=\"78e6a31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"google_maps.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-custom-embed\">\n\t\t\t<iframe loading=\"lazy\"\n\t\t\t\t\tsrc=\"https:\/\/maps.google.com\/maps?q=SVT%20Faculdade&#038;t=m&#038;z=17&#038;output=embed&#038;iwloc=near\"\n\t\t\t\t\ttitle=\"SVT Faculdade\"\n\t\t\t\t\taria-label=\"SVT Faculdade\"\n\t\t\t><\/iframe>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ouvidoria &#8211; Reclame aqui! A Ouvidoria, de maneira sucinta, representa o canal de comunica\u00e7\u00e3o que faz a liga\u00e7\u00e3o entre o aluno e a SVT Faculdade para avalia\u00e7\u00e3o dos servi\u00e7os prestados. A Ouvidoria recebe e responde manifesta\u00e7\u00f5es, que s\u00e3o sugest\u00f5es, elogios, solicita\u00e7\u00f5es, reclama\u00e7\u00f5es e den\u00fancias, bem como, pedido de acesso \u00e0 informa\u00e7\u00e3o. Elogio: demonstra\u00e7\u00e3o, reconhecimento ou [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-677","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ouvidoria - SVT FACULDADE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/svtfaculdade.edu.br\/inicio\/ouvidoria\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria - SVT FACULDADE\" \/>\n<meta property=\"og:description\" content=\"Ouvidoria &#8211; Reclame aqui! A Ouvidoria, de maneira sucinta, representa o canal de comunica\u00e7\u00e3o que faz a liga\u00e7\u00e3o entre o aluno e a SVT Faculdade para avalia\u00e7\u00e3o dos servi\u00e7os prestados. A Ouvidoria recebe e responde manifesta\u00e7\u00f5es, que s\u00e3o sugest\u00f5es, elogios, solicita\u00e7\u00f5es, reclama\u00e7\u00f5es e den\u00fancias, bem como, pedido de acesso \u00e0 informa\u00e7\u00e3o. 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